Shipping And Return Policy
30-Day Return Policy
We take great pride in our reputation for quality and value. Your satisfaction is important to us. All of our items come with a 30-day return period starting on the day the item was purchased. If, for any reason, you are not happy with your purchase, please return it to us for a refund. You must email us for an RMA number and return the item(s) at your own cost. Shipping and handling charges are not refundable, nor are they reimbursed. For exchanges: we will replace the defective item(s), provided that they are in stock and you are within the 30-day return period. We will ship replacement items to you at no additional cost. There is a 15% restocking fee if the item is returned to us incomplete. So make sure you account for everything that was shipped to you. All sales are considered final after the 30 day return policy period.
All packages are "externally" inspected for damage BEFORE they are shipped from our warehouse. So, they should arrive in the same condition we shipped it. When they deliver your item and you notice any signs of damaged, please contact us IMMEDIATELY. Do NOT sign for it -- refuse delivery. We must be informed of all shipping related claims within 2 business days after the date of receipt. We do not issue refunds for returns of damaged merchandise. A damage claim will be filed on your behalf and we will replace the item immediately, once the claim is approved. An item that was discovered damaged upon receipt will be replaced with the same model only.
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store in order to return an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one or issue a refund after the item is returned. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly. Returns for refund are given, less the amount of initial shipping/handling (what it costs for us to initially ship to you).